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Cookie Policy

Cookies are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications.

Below we have listed each of the cookies that our site sets, grouped together by what they do and with detail as to why we use them. We've also included information about the time the cookie is kept on your system — persistent (kept after you leave) or session (deleted once your visit ends).

Cookies which enable us to anonymously track your visit to our site

Like most websites, we use analytics software, such as Google Analytics. This software gathers anonymous data relating to how people are using this site and then provide us with visitor statistics, details of page views etc.

Cookies which make our site function correctly

We use session cookies to store information for the duration of your visit to the site. When your visit is finished the cookies are deleted. Our website typically uses these cookies for the search functionality on the site.

Social Media Cookies

If you take the opportunity to 'share' tenantsurvey.co.uk website content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website. To opt-out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

* As part of the No Win No Fee agreement, we do not charge for assessing your case. We operate a strict 'No Win No Fee' policy. If your case loses, it won't cost you a penny. You only pay when your case is successful and the cost would be simply deducted from any compensation you receive. However, the main thing is that we will ensure all repairs are carried out by your landlord and we do not deduct anything from the cost of repairs.

TenantSurvey

Specialising in housing disrepair claims for council and housing association tenants across England.

TenantSurvey.co.uk does not give legal advice. Our service is limited to the process and administration of disrepair claims. You do not need to use a claims management company to make a claim. You have the right to use the Housing Ombudsman to seek redress for free, and you can also seek legal advice elsewhere.

If you identify as a vulnerable customer, please contact us using the details above and let us know what additional assistance you require. We are happy to help at every stage.

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