Your home.
Reclaimed.
If your council or housing association still has not fixed damp, mould or dealt with mice or rats infestation in your home, we help get the repairs done and claim the compensation you deserve.
Check if we can help
Two quick steps. No obligation.
Who is your landlord?
No win, no fee
You pay nothing if your case is unsuccessful
Expert panel solicitors
Specialists in housing disrepair law
Repairs come first
We push to get your home fixed
Real results from
real tenants
"The mould in my daughter's bedroom had been reported for two years. Within months of starting the claim the council carried out a full repair and I received compensation."
"We had mice for over a year and the landlord kept ignoring us. The team explained the environmental claim process clearly and the infestation was finally dealt with properly."
"Everything was no win no fee, exactly as promised. The repairs were finally done properly and received £4,650 compensation."
And 1,000+ more success stories
Three simple
steps to resolution
We keep things clear and guide you the whole way through from first call to final resolution.
Tell us what is wrong
Share the problems in your home: damp, mould, leaks, mice or rats your landlord has not carried out.
We assess your case
We review your situation for free and match you with the right solicitor for your claim.
Get it put right
Your solicitor works to get the repairs done or resolve mice or rats infestation and recover the compensation you are owed.
What your landlord
must do
Under Section 11 of the Landlord and Tenant Act 1985 and Environmental Protection Act 1990, your landlord is legally required to keep your home in a proper state of repair and free from mice or rats infestations. This includes:
- Carrying out repairs within a reasonable time
- Rectify mice and rats infestations
- Fix damp and mould in your home
Free help with mice and rats in your council or housing association home
You should never have to live with an infestation, and you should never have to pay to get it dealt with. The law is on your side.
- An infestation can be a statutory nuisance under the Environmental Protection Act 1990. Your landlord must deal with it
- Applies to council and housing association landlords alike
- If it carries on after you report it, you can claim. The infestation gets dealt with first, and you can receive compensation
From Disrepair to Decent Living
Damp, mould, leaks, rotten plaster, and water damage can seriously affect your home and health. If your landlord has failed to carry out repairs after being notified, you may be entitled to have the problems fixed and receive compensation.
- ✅ Damp & mould
- ✅ Leaks & water ingress
- ✅ Damaged ceilings and walls
- ✅ Structural deterioration
- ✅ Compensation for inconvenience
Check if you qualify today.
Living in poor conditions?
If your rented home has fallen below a reasonable standard and needs repairs to prevent damp, mould and more, call us today and find out how we can help.
0151 459 6933Before you
start your claim
Can my landlord evict me for making a claim?
If you are a council or housing association tenant, you have strong security of tenure and cannot lawfully be evicted for exercising your legal rights. We will explain exactly where you stand before anything is filed.
How much compensation could I receive?
It depends on how serious the problems are, how long they have lasted and how they have affected you. Compensation is typically a percentage of the rent for the affected period, plus amounts for damaged belongings and health impact. Repairs always come first and their cost is never deducted from your compensation.
How long does a claim take?
Straightforward cases often settle in a few months; more complex cases can take longer. Your solicitor keeps you updated at every stage, and urgent repairs can be pushed for early in the process.
What does "no win, no fee" actually mean?
You pay nothing upfront and nothing if the claim is unsuccessful. If your claim succeeds, the solicitor's fee is deducted from your compensation only. Full details are set out clearly before you sign anything.
Do I need photos or documents to start?
No. You can start with just your answers. Photos of the problems, copies of complaints to your landlord and medical notes all strengthen the case, and we will guide you on gathering them later.
Nothing to pay upfront
Our panel of solicitors works on a no win, no fee basis, so there is nothing to pay before your claim begins. If your claim succeeds, a fee of between 25% plus VAT and 50% plus VAT of your compensation applies, depending on the solicitor appointed to your case.
We do not charge you for our service. We receive a recommendation fee from our panel solicitor for a successful referral. A termination fee may apply if you cancel outside the cooling off period.
You have the right to use the Housing Ombudsman to seek redress for free. You can also seek legal advice elsewhere.
Contact us
Tell us about the problems in your home and we will get back to you as soon as possible.
By submitting you agree to be contacted about your enquiry.